Refund policy

At NE Sneakers, we want you to feel confident when purchasing your footwear from us. If your purchase does not meet your expectations, this Refund & Return Policy explains when you may request a return, exchange, or refund.

We are committed to handling returns fairly, clearly, and professionally.

Return Eligibility

Customers may request a return within 60 calendar days from the date the order is delivered.

To qualify for a return, the product must:

• Be unused and unworn.

• Be in its original condition.

• Include the original shoe box, packaging, labels, and any accessories provided with the order.

• Show no signs of damage, alteration, misuse, or excessive handling after delivery.

• Be accompanied by valid proof of purchase or the applicable order information.

Items that do not meet these requirements may not be eligible for a refund or exchange.

No Restocking Fees

NE Sneakers does not charge restocking fees on approved returns.

Customers will not be charged a restocking fee simply because an eligible product is returned.

Non-Returnable Items

The following products may generally not qualify for a return or refund:

• Shoes that have been worn outdoors or show visible signs of use.

• Products damaged because of misuse, improper handling, or alterations after delivery.

• Clearance or final-sale products that are clearly identified as non-returnable at the time of purchase.

• Items returned without required original packaging where the packaging is necessary for the return.

• Products that otherwise fail to meet the return eligibility requirements described in this policy.

This policy does not limit any consumer rights that cannot legally be excluded under applicable U.S. law.

How to Request a Return

Before sending a product back, please contact the NE Sneakers customer service team to request return instructions.

Please provide:

• Your order number

• Your full name

• The reason for your return request

• Photos of the product if it is damaged, defective, or incorrect

After reviewing your request, our team will provide the applicable instructions for completing the return.

Please do not send a return to our business address unless our customer service team has instructed you to do so.

Refund Process

Once your returned product is received, it will be inspected to determine whether it meets the requirements of this policy.

After the inspection:

• If the return is approved, the refund will be issued to the original payment method used for the purchase.

• Approved refunds are generally processed within 2 business days after the return has been received and approved.

• Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

The exact time required for a refund to appear may therefore vary depending on the payment provider or financial institution.

Return Shipping Costs

For returns that are not the result of an error on our part, the customer is generally responsible for the cost of returning the product.

If you receive an incorrect, defective, or damaged product, please contact us so we can review the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

NE Sneakers does not charge a restocking fee for approved returns.

Original shipping charges, if any were paid, are generally non-refundable unless the return is due to our error or a refund is otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the shipping package and packaging

• A brief description of the problem

Our customer service team will review the information and work with you toward an appropriate resolution.

Exchanges

Eligible products may be exchanged for another size or replacement item, subject to availability.

If you would like to request an exchange, please contact our customer service team before returning the product.

Exchange requests are subject to the same applicable condition requirements described in this policy.

Late or Missing Refunds

If your refund has been approved and you have received confirmation that it has been processed but the funds have not yet appeared in your account, please first contact your bank, card issuer, or payment provider.

Financial institutions may require additional processing time before a refund becomes available.

If you have checked with your payment provider and still need assistance, please contact the NE Sneakers customer service team.

Contact Information

For questions regarding returns, exchanges, refunds, or damaged or incorrect orders, please contact us using the information below.

Store Name: NE Sneakers

Business Address:
13420 Giles Rd
Omaha, NE 68138
United States

Phone: +1 531-466-4092

Email: support@nesneakers.com

Customer Service Hours (Central Time)

Monday – Thursday: 12:00 PM – 6:00 PM CT
Friday – Sunday: 12:00 PM – 7:00 PM CT

At NE Sneakers, we are committed to providing a transparent, fair, and customer-focused return and refund experience. We aim to make the return process straightforward while clearly explaining the conditions that apply to every eligible return.