Refund policy

Thank you for shopping with NE Sneakers. Customer satisfaction is important to us, and we aim to provide a smooth and transparent shopping experience. Please review our return and refund policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 14 days of receiving their order. To qualify for a return, items must meet the following conditions:

  • Item must be unused and in original condition

  • Item must be returned in original packaging

  • Product must not show signs of wear, damage, or alteration

  • Proof of purchase or order confirmation is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Worn or used footwear

  • Damaged items caused by misuse

  • Final sale or clearance products

  • Items returned without original packaging

Return Process

To start a return request, please contact our customer support team with your order details.

Contact Information

Email: support@nesneakers.com
Website: NE Sneakers
Phone: +1 531-466-4092

Our support team will provide return instructions after reviewing your request.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method used during checkout. Processing times is 3 business days.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are generally non-refundable unless otherwise required by law.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and work toward an appropriate solution.

Exchanges

We currently offer exchanges for eligible items depending on product availability. Contact our support team for assistance with exchange requests.

Late or Missing Refunds

If you have not received your refund after confirmation, please first check with your bank or payment provider, as processing times may vary.

If you still need assistance, contact our support team at support@nesneakers.com.

Contact Us

If you have questions regarding returns or refunds, please contact us:

NE Sneakers
Website: nesneakers.com
Email: support@nesneakers.com
Phone: +1 531-466-4092
Address: 13420 Giles Rd, Omaha, NE 68138, United States