Frequently Asked Questions

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1. What products does NE Sneakers sell?

NE Sneakers specializes in footwear selected with a focus on style, comfort, practicality, and everyday use. Product availability and specific features vary by individual product.

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2. Where is NE Sneakers located?

NE Sneakers is a U.S.-based online footwear retailer located at:

301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

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3. How can I place an order?

To place an order, browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the checkout instructions to provide your shipping and payment information and complete your purchase.

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4. What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available payment options may include major credit and debit cards and other payment methods supported by our Shopify checkout.

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5. Is my payment information secure?

We use Shopify's checkout and trusted payment-processing services to help protect payment information during transactions. NE Sneakers does not request complete payment card information through email or ordinary customer-support messages.

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6. How long does order processing take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed after our daily cutoff, on Sundays, or on recognized holidays may be processed on the next available business day.

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7. How long does shipping take?

We offer free standard shipping on all U.S. orders with no minimum purchase requirement.

Our typical delivery timeline is:

• Processing: 1–2 business days
• Carrier transit: 2–5 business days
• Estimated total delivery: 3–7 business days

We ship using UPS, FedEx, or USPS. Delivery estimates are not guaranteed and may vary because of carrier delays, weather, holidays, or circumstances outside our control.

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8. Do you provide tracking information?

Yes. Tracking information is generally provided after your order has been shipped. Once tracking becomes available, you can use the tracking information to follow your shipment's progress.

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9. Do you offer free shipping?

Yes. Standard shipping is free on all orders shipped within the United States. There is no minimum purchase requirement.

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10. Can I return my order?

Yes. Eligible purchases may be returned within 30 calendar days from the date of delivery.

Returned items must generally be unused, unworn, in their original condition, and include the original shoe box, packaging, labels, and accessories, along with proof of purchase or order information.

Please review our Refund & Return Policy for complete eligibility requirements and return instructions.

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11. Do you charge a restocking fee?

No. NE Sneakers does not charge a restocking fee on approved returns.

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12. Who pays for return shipping?

For eligible returns that are not caused by an error on our part, the customer is generally responsible for return shipping costs.

If you receive an incorrect or damaged item, please contact us before returning it so we can review the issue and provide appropriate instructions.

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13. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 48 hours of delivery.

Include:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, when relevant

We will review the information and work with you toward an appropriate resolution.

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14. Can I cancel or modify my order?

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to accommodate requests before an order enters processing. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

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15. Do you ship internationally?

No. NE Sneakers currently ships within the United States only.

We do not currently offer international shipping.

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16. When will I receive my refund?

Once an approved return has been received and inspected, approved refunds are generally processed within 2 business days.

The refund is normally issued to the original payment method. After we process the refund, your bank or payment provider may require additional time to post the funds to your account.

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17. Do you offer exchanges?

Exchanges may be available depending on product and stock availability.

Please contact our customer support team before sending an item back so we can review your request and provide the appropriate instructions.

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18. What should I do if my tracking information has not updated?

Carrier tracking information may occasionally take some time to update after an order has been shipped.

If your tracking information appears delayed or you have concerns about your shipment, contact our support team with your order number and tracking information, and we will assist you.

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19. What is your order cutoff time?

Our order cutoff time is 5:00 PM Eastern Time (ET), Monday through Saturday.

Orders placed after the cutoff may be processed on the next business day. Orders placed on Sunday or a recognized holiday may be processed on the next available business day.

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20. How can I contact NE Sneakers?

You can contact our customer support team using:

Email: support@nesneakers.com

Phone: +1 531-466-4092

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

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21. What are your customer service hours?

Our customer service hours are:

Monday – Thursday: 12:00 PM – 6:00 PM ET
Friday – Sunday: 12:00 PM – 7:00 PM ET

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22. How quickly will I receive a response?

We aim to respond to customer inquiries as promptly as reasonably possible during our customer service hours. Response times may vary during weekends, recognized holidays, or periods of unusually high inquiry volume.

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